Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Field Application Specialist IVD di PT. UBC Medical Indonesia kami kurasi dari Glints (kategori Kesehatan). Perhatikan lokasi kerja (Cakung) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
We are looking for a proactive Application Specialist with a strong interest in laboratory diagnostics and In Vitro Diagnostic (IVD) instruments to provide application support, product training, and technical assistance to customers and internal teams.
Key Responsibilities
- Deliver product training and application support for IVD instruments to internal teams and customers.
- Provide technical support and troubleshooting for laboratory diagnostic equipment in the assigned area.
- Conduct on site training, routine monitoring, and customer visits to ensure optimal product usage and customer satisfaction.
- Prepare required tools, reagents, and materials for training and installation activities.
- Perform quality control (QC) on products prior to installation to ensure compliance with company standards.
- Respond to, analyze, and follow up on customer inquiries and complaints, including escalation when necessary.
- Maintain proper documentation of training activities and troubleshooting cases through the ticketing/database system.
Qualifications
- Bachelor’s or Master’s Degree (S1/S2) in Biology, Biotechnology, or related Life Science fields.
- Strong interest or experience in Laboratory Diagnostics / In Vitro Diagnostic (IVD) instruments.
- Good communication and presentation skills, including the ability to communicate in English.
- Strong analytical and problem solving skills.
- Willing to travel for customer visits, product training, and field support.
- Able to work independently and collaboratively in a team environment.