Job Description
Full details about the role and requirements
Yukerja Summary
The Product Support Engineer – Electric Motor & Automation role at Himalaya Everest Jaya is curated from JobStreet (category Teknologi & IT). Note the work location (West Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Job Description:
Conduct customer site visits to inspect, evaluate, troubleshoot, and support industrial products including electric motors, inverters, PLC systems, and related equipment.
Perform condition assessment and technical inspection including ampere measurement, vibration monitoring, temperature checking, parameter verification, and basic electrical/mechanical diagnostics.
Carry out preventive and corrective maintenance, troubleshooting, and fault analysis to identify root causes and implement corrective actions.
Support installation, commissioning, testing, parameter setting, and start-up activities at customer sites.
Configure and provide technical support for inverter and PLC applications based on customer operational requirements.
Provide technical consultation and explain product operation, maintenance procedures, and best practices to customers.
Prepare service reports, maintenance records, inspection findings, and technical documentation regularly.
Coordinate with internal teams regarding spare parts requirements, warranty support, service schedules, and technical issues.
Deliver after-sales technical support to ensure product reliability, customer satisfaction, and long-term product performance.
Build and maintain good relationships with customers through responsive and professional technical support.
Requirements:
Minimum Diploma (D3) or Bachelor’s Degree (S1) in Electrical Engineering, Mechatronics, Mechanical Engineering, Automation Engineering, or related field.
Minimum 1–2 years of experience in Technical Support, Field Service, Maintenance, Automation, Control System, or After-Sales Service is preferred.
Good understanding of at least one of the following areas:
Electric Motors & Rotating Equipment
Inverters / Variable Frequency Drives (VFD)
PLC and Industrial Automation Systems
Familiar with troubleshooting, installation, commissioning, and maintenance activities.
Able to read electrical drawings, technical manuals, and control schematics.
Willing to work in a mobile role and perform customer visits across assigned areas.
Strong communication skills with a customer-oriented mindset.
Own a motorcycle, able to ride, and possess a valid motorcycle driving license (SIM C).
Experienced in preparing service reports and maintenance documentation.
Demonstrate good discipline, responsibility, teamwork, and professional attitude.