Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service Representative di Staffwise Solutions, Inc. kami kurasi dari Bossjob (kategori Kesehatan). Perhatikan lokasi kerja (Pasig, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Qualifications:
·Medical Allied Graduates / Board Passers (Nursing, Medical Technology, Physical Therapy, Pharmacy)
·Medical Allied Undergraduates (at least 3rd year completed)
·Experience in HMO or Insurance (LOA Issuer or Claims Processor) is an advantage
·Non-Medical Graduates with at least 1 year of BPO/Call Center experience
·Good English and Tagalog communication skills
·Computer literate
·Willing to work on shifting schedules
Responsibilities:
· Provides the highest standards of service to members regarding general inquiries on
benefit utilization, LOA issuance, exclusions, approval status, policy coverage, and other
related concerns.
· Handles member complaints and feedback, providing appropriate resolutions consistently
and professionally.
· Meets service-level targets by achieving high productivity within predetermined
timeframes.
· Coordinates with the technical team, insurers, brokers, or service providers to meet
· Performs other ad hoc tasks assigned by superiors as needed.