Customer Service & Order Fulfillment Executive - Food Manufacture (C-132642)

About The Company:

• The working venue is in East Jakarta.

• Our client is a Japanese Food Manufacturing Company. Currently, they are looking for Customer Service & Order Fulfillment Executive.

Job Responsibilities:

• Process daily customer orders and ensure order details, pricing, quantities, and delivery requirements are accurate.

• Coordinate local and overseas shipment arrangements, including sea and air shipments.

• Follow up independently with suppliers, customers, forwarders, and internal departments on order status, shipment schedules, delivery timelines, and pending matters.

• Monitor inventory updates and maintain accurate records in the company system.

• Prepare, check, and follow up on shipping, costing, and trade-related documents.

• Coordinate among sales, purchasing, warehouse, logistics, finance, and other relevant departments to resolve order, shipment, or documentation issues.

• Track outstanding tasks closely and ensure follow-up actions are completed within the required timeline.

• Assist in checking payment, shipment, and order-related status when required.

• Maintain proper records of orders, shipments, documents, and pending follow-up matters.

• Carry out other administrative or operational duties assigned by the company.

• Other tasks as assigned.

Job Requirements:

• Bachelor's Degree in any major

• Business level English

• Minimum 2 years of experience in Order Fulfillment, Supply Chain, or Logistics role in FMCG industry

• Strong attention to detail with the ability to handle multiple tasks accurately

• Good communication and coordination skills, with the ability to work effectively with internal departments, customers, suppliers, and logistics partners

• Able to work independently, prioritize tasks, and meet deadlines in a fast-paced environment

• Available to join as soon as possible

[Only CV in English will be processed]

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