Instrumentation Service Manager – IoT & Smart Water Solutions

Responsibilities

• Lead and manage the service team for installation, commissioning, maintenance, and troubleshooting of instrumentation and smart water systems.

• Plan service schedules, manpower, site activities, and customer support.

• Provide hands-on technical support for complex field and commissioning issues.

• Support flow, level, pressure, and water quality instrumentation.

• Oversee deployment of IoT devices, RTUs, data loggers, gateways, and remote monitoring systems.

• Support integration with PLC, SCADA, industrial communication networks, and cloud-based IoT platforms.

• Manage preventive maintenance, fault investigations, and after-sales support.

• Conduct product demonstrations, technical presentations, and customer training.

• Ensure high standards of service quality, safety, documentation, and customer satisfaction.

• Mentor and develop service engineers and technical staff.

Requirements

• Diploma or Degree in Instrumentation, Electrical, Electronics, Mechatronics, Automation, Process Control, IoT, or a related engineering discipline.

• Minimum 3 years of experience in field service, instrumentation, automation, or related engineering work.

• Hands-on experience with flow, level, pressure, and analytical or water quality instruments.

• Knowledge of IoT, RTUs, PLCs, SCADA, microcontrollers, and industrial communications is an advantage.

• Strong troubleshooting, planning, leadership, and customer service skills.

• Able to lead a small technical team and work effectively across departments.

• Fluent in written and spoken English.

• Possess a valid driving licence and be willing to travel to customer sites.