Senior HR Manager

We are looking for an experienced and strategic Head of Human Resources / Senior HR Manager to lead our HR function, including talent acquisition, talent management, learning & development, employee engagement, organizational development, HR operations, and general affairs.

Reporting directly to the Management Team, you will play a key role in building a high-performing workforce, strengthening leadership capability, improving employee experience, and supporting the company's long-term growth.

Key Responsibilities

HR Strategy

• Develop and implement HR strategies aligned with business goals.
• Partner with Management and Department Heads on people-related initiatives.
• Support organizational growth and change management.
• Drive workforce planning and talent strategies.

Talent Management & Learning

• Oversee recruitment, onboarding, learning & development, and succession planning.
• Identify skill gaps and implement effective training programs.
• Develop leadership and career development initiatives.
• Ensure training programs support business objectives.

Employee Engagement

• Build a positive and engaging workplace culture.
• Lead employee engagement surveys and action plans.
• Manage employee recognition programs.
• Promote company values and improve the overall employee experience.

Performance Management

• Lead the company's performance review process.
• Partner with leaders to improve employee performance and productivity.
• Ensure performance management supports employee growth and business results.

HR Operations & Compliance

• Develop and improve HR policies, SOPs, and procedures.
• Ensure compliance with Indonesian labor laws and company policies.
• Manage employee relations and resolve workplace issues.
• Maintain strong HR governance and best practices.

HR Analytics

• Monitor and report key HR metrics, including recruitment SLA, employee turnover, employee engagement, training effectiveness, internal promotions, succession readiness.
• Provide HR insights and recommendations to Management.

General Affairs

• Oversee General Affairs operations across headquarters and centres.
• Manage facilities, vendors, transportation, and workplace services.
• Ensure a safe, efficient, and well-maintained working environment.
• Support employee well-being and workplace improvement initiatives.

Leadership

• Lead and develop the HR, Recruitment, Learning & Development, and General Affairs teams.
• Foster a high-performance, collaborative, and accountable culture.
• Coach and develop future HR leaders.

Requirements

• Bachelor's Degree in Human Resources, Psychology, Business Management, or a related field.
• Minimum 10 years of HR experience, including at least 5 years in a senior management role.
• Strong experience in: Talent Acquisition, Talent Management, Learning & Development, Succession Planning, Employee Engagement, Organizational Development, Performance Management.
• Strong knowledge of Indonesian labor laws and HR best practices.
• Experience leading organizational change and HR transformation.
• Experience managing General Affairs is an advantage.
• Strong leadership, communication, stakeholder management, and problem-solving skills.

Key Success Metrics

• Recruitment SLA
• Employee Turnover Rate
• Regrettable Turnover Rate
• Employee Engagement Score
• Leadership Succession Coverage
• Internal Promotion Rate
• Training Effectiveness
• Employee Retention Rate
• HR Compliance Score
• HR Service Satisfaction Score