Operations Manager - Next Churchill Business Inc.

DISCLOSURES

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the contractor of any such changes.

ABOUT ENTERPRISE MANAGEMENT SOLUTIONS, LLC

Enterprise Management is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service.

Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

POSITION OVERVIEW

The Operations Manager for Next Churchill Business Inc. dba My Cash Finders is responsible for managing the full operational workflow of the company’s recovery services business, including sales outreach, research, client intake, document collection, claim preparation, claim submission, follow-up, quality control, staff coordination, and management reporting.

This position oversees the team members who identify potential claims, contact potential clients, sell the company’s recovery services, collect required documents, and process claims through completion. The Operations Manager is responsible for making sure every researched lead is properly assigned, every prospect is contacted in a professional and compliant manner, every signed client file is documented, every claim is tracked, and every department works together to move files from lead discovery through recovery and file closure.

This is a leadership role for an offshore contractor placed at Next Churchill Business Inc. dba My Cash Finders through the staffing-agency contract with Enterprise Management Solutions Inc. The contractor must follow the operational standards of My Cash Finders while complying with Enterprise Management Solutions Inc.’s staffing, timekeeping, confidentiality, performance, supervision, and administrative requirements.

The Operations Manager is not merely an administrative support position. This role is responsible for managing the people, systems, reporting, and accountability structure that allows My Cash Finders to operate as a professional recovery services company. The person in this role must be organized, detail-oriented, responsive, ethical, sales-aware, and capable of supervising multiple functions at the same time.

COMPANY WEBSITE: https://enterprisemanagement.org/

COMPANY PHONE NUMBER: (667) 309-5345

HR DEPARTMENT PHONE NUMBER: (667) 400-6206 EXT 10

HR DEPARTMENT EMAIL ADDRESS: hr@enterprisemgmtinc.com

POSITION TITLE: Operations Manager - Next Churchill Business Inc.

ALTERNATE TITLE(S): Recovery Services Operations Manager, Claims Operations Manager and Client Recovery Operations Manager

COMPANY: Next Churchill Business Inc. dba My Cash Finders through Enterprise Management Solutions, LLC

UNIT: N/A

ACCOUNTABLE TO: Managing Director of Business Services, Logistics and Ventures

ACCOUNTABLE FOR: The Operations Manager for Next Churchill Business Inc. dba My Cash Finders is responsible for managing the full operational workflow of the company’s recovery services business, including sales outreach, research, client intake, document collection, claim preparation, claim submission, follow-up, quality control, staff coordination, and management reporting.

CLASSIFICATION: Independent Contractor (Non-U.S.), W-8BEN

WORK SCHEDULE: The work schedule will be assigned based on the operational needs of My Cash Finders and the staffing arrangement approved by Enterprise Management Solutions Inc. Because the company serves U.S.-based clients and works with U.S.-based management, the contractor may be required to work hours that overlap with U.S. Eastern Time.

The contractor must be available during assigned hours, attend required meetings, respond to management communications, supervise staff activity, and complete work according to assigned deadlines.

COMPENSATION RANGE: The compensation range is $5.00 to $9.00 USD per hour, depending on experience, education, communication ability, reliability, training completion, operational skill, leadership ability, and overall performance.

ANTICIPATED TRAVEL: None

SUMMARY OF POSITION RESPONSIBILITIES

The Operations Manager for Next Churchill Business Inc. dba My Cash Finders is responsible for managing the full operational workflow of the company’s recovery services business, including sales outreach, research, client intake, document collection, claim preparation, claim submission, follow-up, quality control, staff coordination, and management reporting.

This position oversees the team members who identify potential claims, contact potential clients, sell the company’s recovery services, collect required documents, and process claims through completion. The Operations Manager is responsible for making sure every researched lead is properly assigned, every prospect is contacted in a professional and compliant manner, every signed client file is documented, every claim is tracked, and every department works together to move files from lead discovery through recovery and file closure.

This is a leadership role for an offshore contractor placed at Next Churchill Business Inc. dba My Cash Finders through the staffing-agency contract with Enterprise Management Solutions Inc. The contractor must follow the operational standards of My Cash Finders while complying with Enterprise Management Solutions Inc.’s staffing, timekeeping, confidentiality, performance, supervision, and administrative requirements.

The Operations Manager is not merely an administrative support position. This role is responsible for managing the people, systems, reporting, and accountability structure that allows My Cash Finders to operate as a professional recovery services company. The person in this role must be organized, detail-oriented, responsive, ethical, sales-aware, and capable of supervising multiple functions at the same time.

SCHEDULED DUTIES AND RESPONSIBILITIES

Roles Supervised by the Operations Manager

The Operations Manager is responsible for overseeing and coordinating the following operational roles:

Recovery Services Sales Specialist

• The Recovery Services Sales Specialist is responsible for contacting potential claimants identified through company research, explaining My Cash Finders’ recovery services, building trust with prospects, overcoming objections, answering basic questions using approved language, and converting qualified prospects into signed clients.
• The Operations Manager must supervise this role closely because it is the front-end revenue-producing function of the company. The manager must ensure that sales specialists are not simply making calls, but are actively moving prospects through a structured sales and onboarding process.
• The Operations Manager is responsible for making sure Recovery Services Sales Specialists:
  • Contact assigned leads quickly.
  • Follow approved call scripts and communication standards.
  • Explain who My Cash Finders is and why the prospect is being contacted.
  • Build trust with skeptical or hesitant prospects.
  • Explain the company’s contingency-based recovery service.
  • Address common objections professionally.
  • Avoid misleading, high-pressure, or unauthorized statements.
  • Send agreements and authorization paperwork promptly.
  • Follow up with undecided prospects.
  • Document every call, voicemail, text, email, and outcome in the CRM.
  • Move signed clients to the document and claims workflow without delay.
• The Operations Manager must also monitor sales activity, call quality, objection handling, conversion rates, signed agreement rates, follow-up discipline, and complaint escalation.

Research Specialist

• The Research Specialist is responsible for locating, reviewing, organizing, and documenting potential unclaimed funds, abandoned assets, missing funds, public-record opportunities, or other recoverable claims that may be connected to individuals, families, businesses, estates, heirs, or authorized representatives.
• The Operations Manager must ensure that research work is accurate, organized, and useful for sales conversion and claim processing. Research must be properly documented so that the sales team can understand the lead, the document team can identify what paperwork may be needed, and the claims processing team can properly prepare the claim.
• The Operations Manager is responsible for making sure Research Specialists:
  • Search approved sources and databases.
  • Identify possible recoverable funds or claims.
  • Confirm basic claimant information where possible.
  • Enter names, addresses, potential relatives, businesses, claim sources, agency information, estimated claim details, and research notes into the approved system.
  • Avoid creating duplicate leads.
  • Flag questionable, incomplete, or high-risk research findings.
  • Assign research leads to the proper sales workflow.
  • Maintain confidentiality of all information reviewed.
  • Follow approved research standards and documentation procedures.
• The Operations Manager must regularly audit research files to confirm accuracy, completeness, and usefulness before leads are assigned to the sales team.

Document Specialist

• The Document Specialist is responsible for preparing, collecting, reviewing, organizing, uploading, and tracking documents required for client onboarding and claim submission. This role supports the transition from signed client to claim-ready file.
• The Operations Manager must ensure that the Document Specialist maintains complete and accurate client files. Missing documents, incorrect forms, incomplete signatures, failed notarizations, or poor file organization can delay claims and damage client trust.
• The Operations Manager is responsible for making sure Document Specialists:
  • Prepare client agreements, authorization forms, and claim-related paperwork.
  • Send document packets to clients when approved.
  • Track whether paperwork has been sent, opened, signed, returned, notarized, or corrected.
  • Follow up on missing signatures, identification documents, supporting records, and notarization requirements.
  • Coordinate with notaries, mailing vendors, or internal staff when required.
  • Upload documents into the correct client file.
  • Use consistent file naming and document storage procedures.
  • Review documents for completeness before moving the file to claims processing.
  • Escalate missing, inconsistent, suspicious, or disputed documents to management.
• The Operations Manager must ensure that every signed client file has a clear document status and that no claim is submitted with avoidable missing or incorrect paperwork.

Claims Processing Specialist

• The Claims Processing Specialist is responsible for preparing complete claim packages, submitting claims to the appropriate agency or claim-holding entity, tracking claim status, responding to agency requests, and updating files until the claim is approved, denied, paid, or closed.
• The Operations Manager must supervise this function carefully because claim processing is the final operational stage before recovery and payment coordination. The manager must ensure that every submitted claim is documented, trackable, and assigned a follow-up schedule.
• The Operations Manager is responsible for making sure Claims Processing Specialists:
  • Review files for claim-submission readiness.
  • Confirm required documents are complete before submission.
  • Prepare claim packages according to agency or entity requirements.
  • Submit claims through the approved method.
  • Record submission date, method, tracking number, agency contact, and next follow-up date.
  • Monitor agency responses.
  • Respond to requests for additional documentation.
  • Update claim status in the approved system.
  • Escalate denied, delayed, disputed, or unusual claims.
  • Maintain a complete audit trail from submission through final disposition.
• The Operations Manager must ensure that every claim has a current status, assigned staff member, next action date, and clear documentation.

Core Purpose of the Operations Manager Role

• The purpose of the Operations Manager role is to ensure that the entire My Cash Finders workflow operates with structure, accountability, speed, accuracy, and professionalism. This includes overseeing the sales team that converts prospects into clients, the research team that identifies opportunities, the document team that prepares claim-ready files, and the claims team that processes claims through resolution.
• The Operations Manager must prevent operational breakdowns such as missed leads, poor follow-up, duplicate records, incomplete research, low sales conversion, missing agreements, incomplete documents, unsubmitted claims, stale claims, undocumented agency responses, client complaints, and unclear management reporting.
  • The Operations Manager must always be able to answer:
  • How many leads are active.
  • Which leads have been assigned to sales.
  • Which prospects have been contacted.
  • Which prospects are undecided.
  • Which prospects converted into signed clients.
  • Which signed clients still need documents.
  • Which files are ready for claim submission.
  • Which claims have been submitted.
  • Which claims are pending agency response.
  • Which claims require escalation.
  • Which claims have been approved, denied, paid, or closed.
  • Which staff member is responsible for each file.
  • What the next action is on every active file.

Primary Responsibilities

• The Operations Manager will manage the day-to-day operations of My Cash Finders and supervise the team responsible for lead research, sales outreach, document collection, claim processing, and client file management.
• The Operations Manager will ensure that all leads are reviewed, assigned, contacted, tracked, and mo