Customer Service Representative

Responsible

for providing excellent customer support and administrative assistance

to clients and the Sales Department. Handles customer inquiries,

quotations, order follow-ups, and ensures smooth coordination between

clients and internal departments.

Qualifications:

• College graduate of any 4 or 5-year course preferably Business Administration, Marketing, Communication, or related courses.
• Pleasing personality & has a positive outlook in life.
• Excellent customer service and interpersonal skills.
• Good verbal and written communication skills.
• Computer literate.
• Organized, systematic, and flexible in work.
• Responsible, self-motivated, and can work with minimal supervision.
• With good computational and analytical skills.
• Patient, attentive, and people-oriented.
• Fresh graduates are welcome to apply.

Responsibilities:

• Attends to customer inquiries, requests, and concerns through phone, viber, email, and walk-in clients.
• Prepare quotations, sales documents, and customer requirements.
• Coordinate with warehouse, purchasing, and sales departments regarding customer orders and deliveries.
• Monitor and follow up customer orders and transactions.
• Maintain and update customer records and files.
• Provide timely updates and assistance to clients.
• Assist in handling after-sales concerns and customer feedback.
• Ensure proper documentation and filing of customer transactions.
• Support the Sales and Marketing team in administrative tasks.