Head of User Experience

About the Role

Grade Level (for internal use)

13

About the Role

CX User Experience Leader

The UX Leader exists at the intersection of user advocacy, research discipline, and product intelligence. The mandate is to get close to the people who use a platform every day, understand the real problems beneath the stated ones, and ensure that nothing significant ships without validation from the people it will affect.

In an organization that has historically built solutions for the loudest voices and most recent incidents, this role represents a fundamental shift in how product decisions get made. The UX Leader brings evidence where opinion has operated, and validation where assumption has substituted.

Responsibilities and Impact

User Research & Discovery

• Build and own a structured research practice across the platform's primary user populations: Revenue, Account Management, Customer Experience, and related commercial teams.
• Operate as a strategic partner to Revenue, Sales, and commercial leadership, translating their needs into a coherent, evidence-based product direction
• Lead discovery through interviews, workflow mapping, friction audits, and persona development that surfaces the real problem beneath the stated one.
• Operate across four research layers simultaneously: user experience, process, data, and system behavior.
• Replace institutional noise with evidence. This role builds the methodology to find what is actually broken and why. Translate user insight into clear, actionable product

requirements, and establish continuous feedback mechanisms that keep the team connected to user reality as the platform evolves

• Partner with the Data and Execution functions to ensure every roadmap decision is validated by intelligence and delivered with discipline, no initiative advances on assumption alone

Validation & Product Quality

• Build and maintain a deep, firsthand understanding of how end users, across Revenue, Account Management, Customer Experience, and related teams work within and around the platform
• Embed user validation into the product lifecycle as a non-negotiable gate. No significant workflow change reaches production without UX validation.
• Develop and maintain test protocols, user panels, and feedback mechanisms that keep the team connected to user reality as the platform evolves.
• Own the definition of done from a user experience perspective. Introduce the principle; the feature is not complete when it is deployed. It is complete when users can do what they need to do with it.

Growth Council Contribution

• Serve as the primary voice of the user in every Growth Council decision. Every Decide and Define discussion should be anchored in user evidence this role provides.
• Translate user insight into clear, actionable product

requirements that enable a clean handoff to the Execution function.

• Define and monitor experience metrics that reflect genuine engagement and adoption, not just feature delivery velocity.

What Success Looks Like

• A structured research practice is operational within 90 days, with the first user findings feeding active Growth Council decisions.
• The Growth Council has a consistent, evidence-based user intelligence input at every roadmap session.
• Stakeholders across Revenue and Account Management describe the product organization as one that listens and builds what they need.

Compensation/

Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $135,571 to $202,929. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global

benefits.

What We Are Looking For

Basic Required

Qualifications

• A researcher first, designer second. The primary skill is knowing how to find the truth from users, not how to make things look good.
• Comfort with ambiguity and complexity. The user population is 5,000 people across multiple commercial functions with meaningfully different workflows and pain points.
• Ability to operate in a platform that is mid-transformation. This is not a greenfield UX environment. The leader must work within existing constraints while pushing for the right standards.
• Strong communication and stakeholder management. Research findings have to land with Revenue leadership, not just product teams.
• Experience translating qualitative and quantitative user research into product

requirements that engineering can build against.

Right to Work

Requirements

This role is limited to persons with indefinite right to work in the United States.

Return to Work

Have you taken time out for caring

responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission

Advancing Essential Intelligence.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our

benefits include

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class

benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on

benefits by country visit: https://spg

benefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:?EEO.Compliance@spglobal.com?and your request will be forwarded to the appropriate person.?

US Candidates Only: Know Your Rights: Workplace discrimination is illegal

IFTECH202.2 - Middle Professional Tier II (EEO Job Group)

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