Operations Lead (F&B)

We’re looking for Operations Lead (F&B), someone who understands end-to-end F&B operations - from running day-to-day outlets to building systems, improving processes, and supporting expansion. Head office in West Jakarta, with outlets in Jabodetabek area. Below is the breakdown and the ideal criteria:

Key Responsibilities:

• Develop, implement, and continuously improve SOPs, operational systems, and best practices across all outlets.

• Lead training, coaching, and onboarding programs to ensure consistent service and operational standards.

• Drive operational improvements, process optimization, and standardization to support business growth.

• Oversee forecasting, inventory planning, cost control, and waste reduction.

• Monitor operational KPIs, conduct audits, and ensure compliance with company standards.

• Support new outlet openings, including operational setup, SOP implementation, and team readiness.

Requirements:

• Minimum 3-5 years of experience in F&B operations, preferably managing multiple outlets, ideally someone who has experience building from 1-2 outlets to 10-20 outlets.

• Proven experience in developing SOPs, operational systems, and training programs.

• Experience scaling operations across multiple outlets is highly preferred.

• Strong leadership, coaching, and stakeholder management skills.

• Strong analytical skills in forecasting, inventory, cost control, and operational performance.

• Hands-on, proactive, and experienced in driving operational improvements through KPIs and audits.

• Willing to travel across outlets and support pre-opening or weekend operations when required.