Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Guest Relation Officer ( Host/Hostess ) di PT MEJA TIGA RASA kami kurasi dari JobStreet (kategori Perhotelan & Pariwisata). Perhatikan lokasi kerja (Badung, Bali) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About Our Company
PT Meja Tiga Rasa operates Maison Almaz — a Mediterranean restaurant and shisha lounge in Canggu, Bali. Known for its warm ambiance, authentic cuisine, and curated shisha offerings, Maison Almaz is a go-to destination for locals and international guests seeking a distinctive dining experience.
About the Role
We are looking for a dedicated and personable Guest Relation Officer (GRO) to be the face of our restaurant. This role is ideal for someone passionate about hospitality who thrives in a dynamic environment and enjoys making guests feel welcomed and valued.
What You'll Be Doing
You'll be the first point of contact for our guests — setting the tone for their entire dining experience from arrival to departure.
Guest Welcome & Seating: Greet guests warmly and manage reservations, waitlists, and seating smoothly.
Service Coordination: Coordinate with kitchen and service teams to ensure seamless guest flow and timing.
Rapport & Special Events: Conduct table visits to check satisfaction and assist in organizing special occasions.
Inquiry & Complaint Handling: Manage guest inquiries, special requests, and complaints professionally.
Reception & Records: Maintain a presentable entrance area and keep accurate guest profiles and loyalty records.
What We're Looking For
Education & Experience: Minimum High School/Diploma (Hospitality preferred) with at least 1 year of experience in guest relations, reception, or customer service.
Skills & Languages: Strong communication and problem-solving skills, fluent in Bahasa Indonesia, and proficient in English.
Personality & Appearance: Friendly, confident, well-groomed, and naturally customer-oriented.
Flexibility & Under Pressure: Ability to stay calm and multi-task during peak hours, with flexibility to work shifts, weekends, and holidays.
What We Offer
Competitive basic salary.
Meal Allowance.
Service Charge.
Tunjangan Hari Raya (THR) in accordance with Indonesian labor regulations.
BPJS Kesehatan & BPJS Ketenagakerjaan coverage.
Paid overtime as per applicable labor law.
Apply now and be part of our team!