Coffe Store Manager

Job Description

• Manage the overall daily operations of the coffee shop, ensuring smooth and efficient business performance.

• Lead and supervise the café team, including staff scheduling, task allocation, performance monitoring, and coaching.

• Ensure high standards of coffee preparation, food & beverage quality, customer service, cleanliness, and hygiene.

• Oversee the end-to-end coffee-making process and ensure compliance with established recipes, SOPs, and quality standards.

• Monitor sales performance, revenue, expenses, inventory, and other key operational metrics.

• Prepare regular operational and financial reports and provide insights to support business decisions.

• Manage inventory, stock levels, purchasing, and wastage to optimize operational costs.

• Ensure compliance with Indonesian regulations, including BPOM food safety requirements, Halal certification standards, and basic labor regulations.

• Maintain a welcoming and culturally inclusive environment for both local and international customers.

• Understand the characteristics and preferences adapt operations accordingly.

• Handle customer feedback and operational issues professionally and efficiently.

• Support promotional activities and initiatives to increase customer traffic and sales.

• Work effectively in a fast-paced, multitasking retail and F&B environment.

Qualifications

• Minimum 2 years of experience in café, coffee shop, or F&B store management, preferably with experience in Bali or the tourism industry.

• Experience working with or managing international brands is highly preferred. Experience with brands or similar premium F&B brands is a plus.

• Strong knowledge of coffee preparation and café operations, from bean preparation and brewing to final product delivery.

• SCA certification or other recognized coffee-related certifications is highly preferred.

• Minimum 2 years of team management experience, with experience managing a team of at least 5 employees.

• Good English communication skills, especially for serving and communicating with international customers.

• Arabic language skills are an advantage.

• Good understanding of Halal certification processes, BPOM food safety regulations, and basic Indonesian labor regulations.

• Strong financial awareness and the ability to analyze sales data, operational costs, and business performance.

• Able to independently prepare operational and financial reports.

• Strong leadership, communication, problem-solving, and interpersonal skills.

• Culturally aware and comfortable working with customers and employees from diverse backgrounds.

• Able to adapt to a fast-paced, dynamic, and multitasking F&B environment.

• Willing to be based in Bali, Indonesia and willing to travel.