Job Description
Full details about the role and requirements
Yukerja Summary
The After-Sales Customer Service role at Dreame Technology is curated from JobStreet (category Logistik & Supply Chain). Note the work location (West Jakarta, Jakarta) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Customer Service (After Sales)
Location: West Jakarta
Working Days: 6 days/week (Monday–Saturday)
Job Responsibilities
Provide excellent after-sales support through WhatsApp, phone calls, and other communication channels.
Handle customer inquiries and resolve after-sales issues promptly and professionally.
Track shipment status and assist customers with logistics-related inquiries while maintaining customer satisfaction.
Process warranty claims, technical issues, complaints, order inquiries, account-related questions, billing concerns, cancellations, and other customer requests.
Monitor and follow up on after-sales cases across all sales channels to ensure timely resolution.
Prepare regular after-sales performance reports, including RMA (Return Merchandise Authorization) analysis and customer service metrics.
Respond to customer inquiries in a timely manner, including on weekends when required.
Qualifications
Bachelor's degree in any discipline.
Excellent command of English, both written and spoken (mandatory).
Willing to work in a warehouse environment in West Jakarta.
Strong customer service mindset with excellent problem-solving skills.
Patient, detail-oriented, responsible, and able to work under pressure.
Strong verbal and written communication skills.
Good organizational skills with high attention to detail.
Familiar with e-commerce platforms (Shopee, Tokopedia, TikTok Shop, etc.) and their order processes is an advantage.
Experience in customer service or after-sales support is preferred.