Job Description
Full details about the role and requirements
Yukerja Summary
The Customer Service Representative -Travel Account role at Metacom Careers is curated from Bossjob (category Perhotelan & Pariwisata). Note the work location (Cebu, Central Visayas, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
-Delivered exceptional customer service by assisting travelers with flight, hotel, car rental, and vacation package inquiries through phone, email, and chat.
-Processed travel reservations, itinerary changes, cancellations, refunds, and rebookings in accordance with company and supplier policies.
-Provided accurate information regarding travel schedules, fares, baggage policies, travel requirements, and booking terms.
-Resolved customer concerns and travel-related issues promptly while ensuring a positive customer experience.
-Coordinated with airlines, hotels, and other travel partners to facilitate booking modifications and service requests.
-Assisted customers with payment processing, booking confirmations, and travel documentation.
-Maintained accurate customer records and documented all interactions using CRM and reservation systems.
-Promoted additional travel products and services, including upgrades, travel insurance, and ancillary services, based on customer needs.
-Ensured compliance with company policies, industry regulations, and data privacy standards while handling customer information.