Ride-Hailing Account Customer Service Representative- BRIDGETOWNE SITE

Join our team as a Customer Service Representative for a leading Ride-Hailing Account. In this role, you will provide exceptional customer support to riders and drivers by handling inquiries, resolving trip-related concerns, processing account requests, and ensuring a smooth customer experience through professional and timely assistance.

• Handle inbound customer inquiries via phone, chat, or email.
• Assist riders and drivers with trip concerns, account issues, payment inquiries, and app-related support.
• Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
• Accurately document customer interactions and update account records.
• Follow company policies, quality standards, and security procedures.
• Meet performance metrics for productivity, quality, and customer satisfaction.
• Collaborate with internal teams to ensure timely resolution of customer concerns.

• High School Graduate.
• At least 12 months of BPO experience.
• Excellent English communication and customer service skills.
• Basic computer navigation and multitasking abilities.
• Willing to work onsite in Bridgetowne, Quezon City.
• Amenable to shifting schedules, weekends, and holidays.

• Competitive salary package of ?25,000–?28,000
• Paid training
• HMO and health insurance benefits
• Government-mandated benefits
• Performance-based incentives
• Career advancement opportunities
• Supportive and collaborative work environment
• Employee engagement activities and recognition programs