Content and Marketing Operations Contractor - Jakarta - WFO (ID: 708795)

Position : Content & Marketing Operations Contractor

Location : Jakarta

Role summary & Responsibilities:

1. Omnichannel Journey Production & Deployment

• Support the development, testing, deployment, and execution of HCP omnichannel campaigns across platforms including SFMC, Veeva Approved Email, Veeva CLM, Mobile Messaging, and M-Connect.

• Coordinate campaign delivery activities to ensure accurate, compliant, and timely execution.

2. Digital Asset Management

• Manage end-to-end digital asset operations within Veeva Vault PromoMats (VVPM) and CRM platforms.

• Oversee asset upload, review and approval workflows, publishing, synchronization validation, lifecycle management, and retirement of approved content.

• Ensure all digital assets comply with internal governance, quality, and regulatory requirements.

3. Agency & Vendor Coordination

• Partner with agencies and external vendors to support content creation, asset readiness, and publishing activities.

• Track deliverables, manage follow-ups, and facilitate communication across internal and external stakeholders to ensure project milestones are met.

4. Contract & Vendor Support

• Assist in annual vendor contract management, including scoping, documentation, contracting, renewals, and record maintenance.

• Support vendor engagement processes and operational administration.

5. Content, Website & Channel Operations

• Coordinate content intake, organization, version control, tracking, and publication processes.

• Support the maintenance and updating of websites, digital platforms, and channel assets.

• Ensure promotional and non-promotional materials are executed in accordance with internal review and approval procedures.

6. Documentation, Tracking & Reporting

• Maintain project documentation, trackers, workflow records, calendars, and status reports.

• Compile and summarize campaign performance metrics and analytics for reporting purposes.

• Monitor deadlines, approvals, and project progress to support operational excellence and execution quality.

7. Cross-Functional Collaboration

• Collaborate with Marketing, Medical, Legal, Regulatory, Compliance, agency, and vendor teams to support campaign and content initiatives.

• Leverage digital tools and platform capabilities to enhance campaign execution and operational efficiency.

• Provide ongoing operational and administrative support for marketing and content-related activities.

Requirement :

• Bachelor’s degree in Marketing, Business, Computer Science or a related field preferred

• 2+ years of experience in marketing operations, content operations, digital marketing, omnichannel execution, or project coordination

• Experience in the pharmaceutical, biotech, healthcare, or other regulated industry preferred

• Experience supporting HCP marketing, digital content workflows, websites, or omnichannel initiatives

• Strong organizational, planning, and time-management skills

• Excellent attention to detail and ability to manage multiple priorities

• Strong written and verbal communication skills

• Proficiency in Microsoft Office Suite and/or other collaboration and tracking tools

• Ability to work effectively in a cross-functional, matrixed environment