Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Support Representative Service Desk Support role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional technical support to end-users via phone, email, or chat.
- Diagnose and troubleshoot software and hardware issues to ensure quick resolution.
- Document support requests and resolutions in the ticketing system.
- Collaborate with senior technical staff to escalate complex issues when necessary.
- Maintain knowledge of industry trends and technological advancements to provide relevant solutions.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science or a related field
- Experience Level: 18 months years of experience in technical support or service desk roles
- Skills and Competencies: Proficient in Service Desk operations and technical support methodologies
- Qualities and Traits: Strong problem-solving skills and effective communication abilities
- Responsibilities and Duties: Ability to work under pressure and handle multiple tasks simultaneously
- Working Conditions: Typically office-based with occasional remote support