Travel Operation Staff

PT Indo Highland Investment is a company engaged in recruitment and tour & travel services under the brand Indoraajje Travels. Indoraajje Travels is a professional travel and tourism company providing complete travel management services, including flight arrangements, accommodation, transportation, and customized itineraries tailored to clients’ needs. We are currently looking for a Travel Operations Staff who will be responsible for travel planning, ticketing, reservations, and guest coordination. This role is ideal for someone who is detail-oriented, enjoys designing travel experiences, and has experience in ticketing as well as liaising with airlines and travel suppliers.

Requirements:

• 1–2 years experience as Travel Consultant, Ticketing Officer, or similar role
• Strong understanding of flight ticketing, fare rules, and rebooking procedures
• Familiarity with GDS (Amadeus/Sabre/Travelport), or airline portals,etc
• Ability to create structured, engaging, and accurate itineraries
• Strong organizational skills and high attention to detail
• Good communication skills in Bahasa Indonesia and English
• Ability to work independently and in a fast-paced environment
• Knowledge of domestic & international destinations
• Passionate about travel and customer service
• Good and friendly personality
• Good Convincing skills
• Good problem solver, a quick smart solution giver
• Workaholic or a work enthusiast

Job Description

• Trip Planning & Itinerary Development: Create clear and well-structured travel itineraries based on client needs, provide destination and activity recommendations, and prepare proposals for individual, group, and corporate clients.
• Reservation & Booking Operations: Manage bookings for flights, hotels, transfers, and activities; handle ticket issuance, rebooking, refunds, and schedule changes using platforms such as via.com, airline portals, and IATA systems.
• Partner & Supplier Coordination: Communicate with airlines, hotels, and excursion vendors to ensure accurate rates, availability, and booking confirmations, while maintaining strong working relationships.
• Pricing, Costing & Travel Documentation: Calculate travel package costs according to client budgets and prepare all necessary travel documents, including vouchers, confirmations, and trip briefs, accurately and on time.
• Guest Handling & Operational Support: Support guests with pre-arrival arrangements, coordinate with the operations team to ensure smooth trip execution, and conduct basic checks on travel documents such as visa and insurance requirements.