Senior Application Operations Lead (ASAP)

Role: Application Operations Lead

Placement: XL Tower , Thamrin Jakarta

PKWT Based.

Requirement:

- Minimum 6–8 years in application operations/support, with 2+ years in a team lead or tower lead capacity

- Telco or large-scale enterprise environment strongly preferred — familiarity with revenue-impacting incident dynamics (e.g., customer-facing app downtime affecting billing, complaints, NPS)

- Team Management Demonstrated experience managing 10+ engineers across multiple sub-functions (not a single specialist team)

- Client-Embedded Delivery : Prior experience working within a client's operational structure under a staffaugmentation

or managed-services model — comfortable with dual reporting lines (client operational authority + vendor organizational reporting)

- Incident/Escalation Management : Strong grounding in ITIL-aligned incident, problem, and change management; able

to judge when to escalate to client L3 vs. resolve at tower level

Job Responsibilities:

1. Application operations across middleware, web applications, and integration layers

2. Working familiarity with observability/monitoring tooling — ideally direct experience with Grafana, Datadog, or equivalent (TCOP-equivalent proprietary platforms count as adjacent experience)

3. Understanding of SaaS-based application monitoring (for Campaign & Loyalty-type platforms where support is monitoring-only, not full ops)

Basic-to-intermediate understanding of underlying cloud infrastructure dependencies (won't own infra, but must coordinate credibly with a Cloud Ops counterpart)

4. Exposure to KPI/SLA-governed environments — comfortable working against a formal metrics framework (e.g., a 100+ item KPI matrix) and reporting attainment

𝙏𝙀𝘾𝙃𝙉𝙊𝙇𝙊𝙂𝙔 𝙎𝙏𝘼𝘾𝙆

1. Grafana, Datadog, or equivalent APM/monitoring platforms; proprietary telco operations dashboards

2. ServiceNow or equivalent ITSM platform for incident, problem, and change management

3. Enterprise service bus / API gateway technologies (e.g., MuleSoft, Apigee, Kong, or equivalent); message queue systems (Kafka, RabbitMQ)

4. Familiarity with common web application architectures — Java/Spring, .NET, or Node.js backends; REST/SOAP API integration patterns

5. Basic familiarity with relational (Oracle, MySQL, PostgreSQL) and NoSQL (MongoDB, Redis) systems for incident triage purposes

6. Exposure to scripting/automation tools (Ansible, Python, Shell) for operational efficiency and runbook execution

7. (Jenkins, GitLab)