Job Description
Full details about the role and requirements
Yukerja Summary
The Technical Support Representative role at Work-1 Manpower Recruitment Services is curated from Bossjob (category Teknologi & IT). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot technical issues with software and hardware.
- Document customer interactions and technical issues in the CRM system.
- Educate customers on product features and usage for optimal performance.
- Collaborate with other technical teams to resolve complex issues.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field preferred.
- Experience Level: 0–2 years of experience in technical support or a related field.
- Skills and Competencies: Proficiency in Customer Relationship Management (CRM) systems.
- Skills and Competencies: Strong command of the English language, both written and verbal.
- Qualities and Traits: Excellent problem-solving skills and a customer-oriented approach.
- Working Conditions: Able to work in a fast-paced environment and adapt to changing priorities.