Job Description
Full details about the role and requirements
Yukerja Summary
The Security Operations Center (Manage Service SOC) role at PT Dikstra Cipta Solusi is curated from Glints (category Pendidikan). Note the work location (Pasar Minggu) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
L1 Managed Services Security Engineer
(NAC, EDR, DLP, & Others)
Key Responsibilities
- 24/7 Security Operations: Monitor security events (NAC, EDR, DLP) on a shifting schedule at the customer site.
- Incident Triage & Analysis: Perform initial troubleshooting, differentiate false positives from valid incidents, and execute containment (e.g., endpoint isolation/quarantine) per playbooks.
- Escalation & Collaboration: Escalate validated incidents to L2/L3 or stakeholders and facilitate online collaboration (Teams/Zoom) for urgent troubleshooting.
- Incident Lifecycle Management: Document all findings in the ticketing system, track open incidents to closure, and ensure compliance with SOPs and SLA targets.
- Reporting & Improvement: Prepare shift handovers and daily summaries, while identifying recurring alert patterns for system tuning.
Requirements
- Education: Bachelor’s Degree in Cybersecurity, IT, or Computer Science (Fresh Graduates are welcome).
- Technical Core: Basic understanding of Security Operations (NAC, EDR, DLP, SIEM, Firewall, IDS/IPS, VPN) and log review processes.
- Domain Knowledge: Familiarity with device visibility/access control (NAC), process/malware alerts (EDR), and data leakage/policy violations (DLP).
- Analytical Skills: Strong ability to perform basic investigations using logs/dashboards and summarize findings clearly.
- Professionalism: Excellent communication, customer-service mindset, and ability to work under pressure during security incidents.
- Availability: Must be willing to work in a 24/7 shift-based environment.
- Preferred: Relevant cybersecurity certifications are a plus.