English Call Center

I am a Recruiter at Mindo looking for immediate assistance with the following tasks:

Responsibilities :

• Initiate & answer phone calls with overseas clients.

• Responding to emails and live chats originating from overseas clients.

• Be in charge of assisting clients with their questions on the vacation rental listings product and helping to ensure they get resolution for the listings issues.

• Handling and resolving clients' inquiries and complaints.

• Communicating and coordinating with colleagues and internal departments.

Requirements

• Must have excellent written and verbal English communication skills, fast and accurate typing, create grammatically correct responses without any spelling errors

• Fluently English Speaking with no accent

• Have good problem analysis and problem-solving skills.

• Strong time management and decision making skills.

• Comfortable using computers.

• Fast learner on new software

• Ability to multi-task properly

• Ability to handle stressful situations appropriately

• Preferably have the experience with customer service/call center/banking, telesales/online shopping/insurance/logistic, hospitality and tourism industry (exposure to international clients would be an advantage)

• Can successfully communicate with the customer to gather information and learn about their needs and expectations

• Hard worker, patient, highly responsible, punctual, honest, professional, able to work under pressure

• Can adapt to a fast-paced work environment

• Optimistic attitude towards work and with their colleagues

• Willing to work on site

• Applicants must be willing to work 24 hours shifting system, open to work on graveyard shifts, weekends, and holidays