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Ringkasan Yukerja
Lowongan Program Operations Associate Manager (Sparks Music) di Seven Retail Group kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Kebayoran Lama, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the Role
We're looking for an Associate Manager to join our Academic Operations team in Sparks Music. In this role, you'll be designing systems that ensure our teachers deliver an outstanding learning experience, while also monitoring day-to-day performance and making data-driven decisions to improve our overall operations.
What You'll Do:
Manage class operations – Oversee class scheduling, ensure slot availability, and resolve scheduling issues
Monitor daily operations – Review student feedback (NPS), flag high-risk issues, and track teacher conversion rates weekly
Manage monthly cycles – Set teacher KPIs, process part-time payroll, and update teacher skill data
Design systems & policies – Build teacher onboarding flows, reward-punishment frameworks, and observation rubrics
Lead projects – Conceptualize recital events, drive root cause analysis for performance issues, and align with Curriculum, L&D, and Strategy teams
Guide junior team members – Coordinate and support execution across the operations team
What We're Looking For:
Min. Bachelor’s degree in a related field.
4-5 years of experience in early childhood/primary education, bootcamp, E-learning Providers, or EdTech.
Experience in handling a retention program
Strong data analysis skills, able to spot trends and turn insights into action
Experience designing processes or policies from scratch
Good communication, coaching, and interpersonal skills, especially when working with teachers and school leaders.
Able to work independently, manage multiple branches or tasks, and follow through on operational details.