USEFM Diplomatic Technology Administrator

Duties

The Diplomatic Technology (DT) Administrator is a member of the DT Customer Engagement team with a security clearance.  Administer both classified and unclassified Information Technology (IT) systems ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 technical support to customers on classified and unclassified systems through multiple channels, conducting system analysis and configuration management, fulfilling tasks requiring sensitive access, and operating systems with a post-wide impact level. Collaborate with cross-functional teams to address complex technical issues. Assist in network security measures, conduct system audits for compliance, and educate users on information security best practices. Participation in Diplomatic Technology initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support.  Major duties and responsibilities including the following:

• Classified Systems Administration and Technical Support


• Training, Knowledge Management, and Cyber Security


• Projects and Administrative Support

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Requirements:

All selected candidates must be able to obtain and hold a Top Secret security clearance. All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam. The selected candidate must be available to begin work within one month of receiving agency authorization and/or required clearances/certifications. Failure to meet this timeline may result in the withdrawal of the offer of candidacy.

Education Requirements:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY. OPTION 1 Experience: A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems is required.  (Note: One year of credited work experience is equivalent to 2,080 hours, based on a 40-hour workweek over 52 weeks.) Please address this factor in your ERA application under Major Duties and Responsibilities. Education: Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, or Audio/Visual Communications and Technology is required.  (For non-U.S. educational certificate/degree, please provide U.S. education equivalency certification/transcript.) Note: Please address this factor in your ERA application under Education.   OPTION 2 Experience: A minimum of 4 years of experience in computer networking operations, network management or utilization of computer systems.  (Note: One year of credited work experience is equivalent to 2,080 hours, based on a 40-hour workweek over 52 weeks.) Please address this factor in your ERA application under Major Duties and Responsibilities. Education: Completion of at least two years of college or university studies is required. Please address this factor in your ERA application under Education. (For non-U.S. educational certificate/degree, please provide U.S. education equivalency certification/transcript.) Note: Please address this factor in your ERA application under Education.  

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement. You may be asked to complete a pre-employment language or skills test.You must complete the application form and provide the required documents.  Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed.  If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

FOR THE EXPERIENCE AND EDUCATION REQUIREMENTS APPLICANTS MUST MEET EITHER OPTION 1 OR OPTION 2 TO QUALIFY. OPTION 1 Experience: A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems is required.  (Note: One year of credited work experience is equivalent to 2,080 hours, based on a 40-hour workweek over 52 weeks.) Please address this factor in your ERA application under Major Duties and Responsibilities. Education: Bachelor's degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, or Audio/Visual Communications and Technology is required.  (For non-U.S. educational certificate/degree, please provide U.S. education equivalency certification/transcript.) Note: Please address this factor in your ERA application under Education.   OPTION 2 Experience: A minimum of 4 years of experience in computer networking operations, network management or utilization of computer systems.  (Note: One year of credited work experience is equivalent to 2,080 hours, based on a 40-hour workweek over 52 weeks.) Please address this factor in your ERA application under Major Duties and Responsibilities. Education: Completion of at least two years of college or university studies is required. Please address this factor in your ERA application under Education. (For non-U.S. educational certificate/degree, please provide U.S. education equivalency certification/transcript.) Note: Please address this factor in your ERA application under Education.   Language: Fluent in English; speaking/reading/writing, may include the ability to translate. Please address this language requirement in your ERA application.