Store Manager

Role Overview

We are looking for a Store Manager to lead our retail store operations and deliver an exceptional customer experience. This role is responsible for driving sales performance, managing the store team, and ensuring the store reflects our brand identity and standards.

Key Responsibilities

1. Store Operations Management

Oversee daily store operations to ensure smooth and efficient workflow

Maintain store cleanliness, visual standards, and overall presentation

Manage stock levels, inventory, and product availability

2. Sales Performance & Target Achievement

Drive store sales and ensure targets are met or exceeded

Monitor sales performance and identify opportunities for growth

Implement strategies to increase conversion, ATV, and customer retention

3. Team Leadership & Development

Lead, train, and motivate store team (sales assistants, host, etc.)

Set clear expectations, schedules, and daily priorities

Conduct regular performance evaluations and coaching sessions

4. Customer Experience & Service Excellence

Ensure high-quality customer service aligned with brand values

Handle customer feedback, complaints, and problem resolution

Create a welcoming and engaging in-store experience

5. Visual Merchandising & Brand Execution

Execute visual merchandising according to brand guidelines

Ensure product displays support storytelling and sales

Collaborate with marketing team for in-store campaigns or activations

6. Reporting & Administration

Prepare daily, weekly, and monthly sales reports

Monitor store expenses and operational efficiency

Ensure compliance with company policies and procedures

Requirements

Proven experience as Store Manager or similar role in retail

Strong leadership and team management skills

Sales-driven mindset with good analytical ability

Good communication and problem-solving skills

Passion for retail, lifestyle, and/or outdoor industry