Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Contact Center Supervisor di vivo kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Central Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Job Responsibilities:
Responsible for achieving Contact Center performance targets.
Handle and escalate major incidents or customer complaints to ensure they are resolved effectively.
Foster strong teamwork and develop the competencies of mid-level and senior Customer Service representatives.
Willing to work in shifts and support operational needs in accordance with business requirements.
Job Requirements:
Bachelor's degree (S1) in any discipline.
Minimum 1 year of experience as a Contact Center Supervisor or Team Leader.
Proficient in both spoken and written Indonesian and English; Mandarin proficiency is an advantage.
Proficient in Microsoft Office with strong data analysis, communication, coordination, and customer service orientation skills.