Project Manager, GGWP

About IDN

IDN is a consumer technology platform built to serve Millennials and Gen Z in Indonesia. Driven by a vision to shape a better Indonesia, our mission is to empower the young generation as catalysts for a prosperous, inclusive, and harmonious future.

Over the past decade, IDN has grown into a robust ecosystem with 18 business units spanning four key pillars: livestreaming, entertainment, creator economy, and digital media.

Job Overview

We are looking for a proactive and analytical Project Manager – Business Operations to oversee day-to-day business operations while leading the execution of strategic projects across digital products and enterprise partnerships.

This role combines business operations, data analysis, client management, and project management. You will work closely with enterprise clients, cross-functional teams, and business stakeholders to ensure operational excellence, drive business performance, and successfully execute strategic initiatives.

If you enjoy solving complex business problems, working with data, and managing high-impact projects, we'd love to meet you.

Responsibilities

Business Operations

• Manage the day-to-day operations of digital business services and enterprise partnership programs.

• Monitor business performance, operational KPIs, and service metrics.

• Analyze operational data to identify trends, business opportunities, and performance improvements.

• Develop dashboards and executive reports to support business decision-making.

• Prepare weekly and monthly business reviews for clients and internal stakeholders.

• Coordinate with internal teams and external partners to ensure operational continuity.

Client & Stakeholder Management

• Act as the primary operational contact for enterprise clients.

• Build and maintain strong client relationships through proactive communication.

• Lead business review meetings and manage follow-up actions.

• Balance client expectations with operational priorities.

Project Management

• Lead end-to-end execution of strategic projects, campaigns, activations, and business initiatives.

• Develop project plans, timelines, resource allocation, and risk mitigation strategies.

• Coordinate cross-functional teams including Operations, Product, Marketing, Finance, Creative, and external vendors.

• Ensure projects are delivered on time, within scope, and aligned with business objectives.

Process Improvement

• Identify opportunities to improve operational workflows and reporting processes.

• Standardize documentation, reporting templates, and project governance.

• Explore AI tools and digital solutions to improve productivity and collaboration.

Requirements

Education & Experience

• Bachelor's degree in Business, Industrial Engineering, Information Systems, Management, Statistics, or a related field.

• Minimum 3 years of experience in Project Management, Business Operations, PMO, Client Operations, or similar roles.

Business & Data Analysis

• Strong analytical skills with experience interpreting business and operational data.

• Experience creating dashboards, reports, and business insights.

Project Management

• Proven experience managing multiple projects simultaneously from planning through execution.

Client & Stakeholder Management

• Excellent communication, presentation, and stakeholder management skills.

• Experience managing enterprise clients or B2B partnerships is preferred.

Technical Skills

• Advanced proficiency in Microsoft Excel and PowerPoint.

• Experience with Power BI, Tableau, or Looker Studio is a plus.

• Familiarity with AI productivity tools (ChatGPT, Microsoft Copilot, Notion AI, etc.) is an advantage.

Personal Attributes

• Highly organized, proactive, detail-oriented, and adaptable.

• Strong problem-solving skills with the ability to thrive in a fast-paced environment.

• Professional working proficiency in English.

1. This position will be based at IDN HQ, South Jakarta, and requires Work From Office (WFO).

2. The successful candidate will be assigned to GGWP, one of IDN's business units focusing on gaming, esports, and digital entertainment.