Administrative Assistant

Key Responsibilities

• Manage client records, files, and databases.

• Respond to emails, phone calls, and client inquiries.

• Track application progress and maintain internal reporting systems.

• Prepare and organize documentation required for education and visa applications.

• Assist the team with day-to-day administrative tasks.

• Ensure accurate data entry and document management.

• Draft high-quality statements and supporting documents.

• Review and edit documents to ensure clarity, accuracy, and compliance with requirements.

• Collaborate with the team to strengthen student applications.

• Meet writing deadlines while maintaining high standards of quality.

Qualifications

• With 3-5 years of experience in administration, customer service, or office support is an advantage.

• Excellent English writing, editing, and proofreading skills.

• Experience in writing SOPs, personal statements, or visa-related documents.

• Strong research and analytical abilities.

• Understanding of Australian education and student visa requirements is highly desirable.

• Ability to create personalized content rather than using templates.

• High attention to detail and commitment to quality.

• Strong communication and client-interviewing skills.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of document processing and data entry.

• Effective management of client records and administrative tasks.

• Response time to internal and external inquiries.

• Compliance with company documentation and filing procedures.

• Ability to support the team in meeting operational objectives.