Customer Service Officer (I Can Read Gajah Mada)

Masari Group, a growing retail company, is expanding into the education sector through its English Course. We are currently looking for a passionate Lead Teacher to support the development of our program and deliver high-quality learning experiences.

Requirements:

• Minimum Diploma (D3) or Bachelor’s Degree (S1) preferred

• Experience in customer service or sales is an advantage

• Strong interpersonal and communication skills, both verbal and written

• Friendly, proactive, and professional attitude when dealing with parents and external partners

• Computer literate (Microsoft Office, email, basic data systems)

• Willing to promote and visit schools as part of sales outreach

• Passionate about education and working with families and children

• Willing to work at Gajah Mada till Saturday (Half Day)
  

Job Descriptions:

• Manage and organize teachers' schedules and class arrangements

• Handle inquiries, registrations, and complaints from parents in a professional and friendly manner

• Promote our English course programs to schools and establish external partnerships

• Work closely with the center team to ensure smooth daily operations

• Contribute to sales goals by offering course packages and explaining program benefits

• Manage and update the center’s social media platforms by creating content, posting regular updates, and increasing online engagement