Sales Manager

We are looking for an experienced and commercially driven Sales Manager who combines strong sales capability with a solid understanding of premium hospitality to join an international hospitality and tourism business based in Bali.

This is a hands-on sales role for someone who enjoys driving sales growth, building relationships, following up on opportunities, negotiating, and closing deals. The successful candidate will be comfortable engaging with international and premium clientele while maintaining the service standards expected within a high-end hospitality environment.

Key Responsibilities

• Take ownership of agreed monthly and annual sales targets and drive revenue growth.

• Manage the full sales cycle, from lead generation and qualification through proposal development, negotiation, closing, and post-sale relationship management.

• Actively convert enquiries into confirmed business through consistent and professional follow-up.

• Generate sales opportunities through proactive prospecting, networking, partnerships, and relationship building.

• Develop and maintain strong relationships with hotels, resorts, villas, DMCs, wedding planners, event agencies, travel advisors, concierge teams, corporate accounts, and other relevant business partners.

• Prepare professional proposals, quotations, packages, and commercial offers.

• Identify opportunities for upselling, repeat business, referrals, and higher-value sales.

• Maintain an accurate and healthy sales pipeline using CRM and sales management systems.

• Track conversion rates, lead sources, average transaction value, forecasts, and other key sales metrics.

• Analyse lost opportunities and recommend actions to improve sales conversion.

• Work closely with management and operational teams to ensure client expectations and commercial commitments can be successfully delivered.

• Identify new markets, customer segments, strategic accounts, and partnership opportunities.

• Monitor market trends, competitor activity, and customer behaviour to support business development initiatives.

Qualifications & Experience

• Minimum 3–5 years of proven sales experience, ideally within 5-star hotels, luxury resorts, premium hospitality, luxury travel, high-end events, lifestyle, or similar service industries.

• Demonstrated track record of achieving or exceeding sales targets, with strong prospecting, negotiation, follow-up, and closing skills.

• Experience dealing with international, premium, VIP, corporate, or high-value clientele is highly preferred.

• Strong understanding of premium hospitality standards and guest expectations, with the confidence and professionalism to engage with senior decision-makers and discerning clients.

• Strong sales and relationship management skills, with the ability to proactively generate opportunities rather than relying solely on incoming leads.

• Target-driven and commercially minded, with a good understanding of revenue, profitability, and the commercial value of each opportunity.

• Highly organised and disciplined in managing leads, follow-ups, sales pipelines, and priorities.

• Comfortable using CRM systems, sales reports, forecasts, and performance metrics to manage and track sales activity.

• Excellent interpersonal and communication skills, with the ability to build trusted long-term relationships while remaining focused on commercial results.

• Persistent without being pushy, with the ability to follow up professionally and move opportunities towards conversion.

• Excellent spoken and written English is essential.

• Able to work independently, take ownership of results, and collaborate effectively with management and operational teams.

• An established professional network within Bali's luxury hospitality, 5-star hotel/resort, tourism, wedding, events, villa, or premium travel ecosystem will be a strong advantage.

• Experience selling high-value services, premium experiences, or luxury hospitality products will be highly regarded.

• Currently based in Bali or willing to relocate to Bali.

What We Offer

• Performance-based commission/incentive structure

• THR and paid annual leave

• Clear monthly and annual sales KPIs

• Opportunity to work within an international premium hospitality environment

• Exposure to international clients and Bali's premium hospitality and tourism network

• Opportunity to contribute directly to business growth

• Dynamic and entrepreneurial working environment