Store Operational Manager

Job Description

We are seeking a highly driven and hands-on Store Operational Manager (Multi Store) to lead the operational excellence and expansion of our growing Mom & Baby retail business. This role will play a key part in establishing strong retail operations, ensuring exceptional customer experience, and supporting the successful opening and growth of multiple stores across assigned regions.

Key Responsibilities

• Oversee the day-to-day operations and performance of stores within the assigned region, ensuring operational excellence and compliance with company standards.

• Lead store opening projects, including operational readiness, manpower planning, store setup, and post-opening performance stabilization.

• Develop and implement operational processes, SOPs, and best practices to support business growth and scalability.

• Monitor sales performance, operational KPIs, inventory levels, and store profitability to identify opportunities for continuous improvement.

• Drive sales growth through effective execution of commercial initiatives, visual merchandising standards, and customer engagement strategies.

• Ensure excellent customer service standards and deliver a consistent shopping experience across all stores.

• Lead, coach, and develop Store Leader and store teams to build a high-performing and customer-focused culture.

• Conduct regular store visits, operational audits, and performance reviews to ensure consistency and operational discipline.

• Collaborate closely with Merchandising, Marketing, Supply Chain, Finance, HR, and other departments to support business objectives.

• Monitor inventory accuracy, stock availability, shrinkage control, and replenishment processes.

• Prepare operational reports, performance analyses, and business recommendations for senior management.

• Analyze market trends, competitor activities, and customer insights to support regional business development.

• Support future expansion projects and ensure new stores are successfully integrated into company operations.

• Ensure compliance with company policies, health and safety standards, and operational procedures.

Requirements

• Bachelor's Degree in Business Administration, Retail Management, Management, Marketing, or a related field.

• Minimum 5–8 years of experience in retail operations, with at least 3 years in a multi-store management role.

• Experience in Premium Supermarket, Department Store, Pharmacy, Healthy & Beauty, Mom & Baby Products, or other specialty retail businesses with more than 15.000+ SKUs is highly preferred.

• Proven experience in new store openings, retail expansion, or business growth projects.

• Strong understanding of retail operations, inventory management, visual merchandising, and customer service excellence.

• Strong analytical skills with the ability to interpret sales reports, operational KPIs, inventory performance, and financial data.

• Experience in developing operational standards, SOPs, and continuous improvement initiatives.

• Excellent leadership, coaching, and team development skills.

• Strong stakeholder management and communication skills across cross-functional teams.

• Demonstrated ability to thrive in a fast-paced, growing business environment with changing priorities.

• Strong problem-solving, decision-making, and execution capabilities.

• High level of integrity, accountability, and operational discipline.

• Experience in budgeting, forecasting, manpower planning, and operational audits is an advantage.

• Willing to travel frequently to support store operations and new store openings.

• Willing to work on weekends and public holidays when required during store openings or peak business periods.