Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Operations Lead di PT Duma Kreasi Indonesia kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (South Jakarta, Jakarta) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Key Responsibilities
1.? ?Fulfillment Operations
•? ?Oversee daily order processing
•? ?Ensure all orders are packed and shipped accurately & on time
•? ?Monitor SLA for order dispatch and delivery performance
•? ?Handle escalation for delayed, failed, or problematic orders
•? ?Coordinate with Customer Service for order-related issues (returns, exchanges, complaints)
2.? ?Warehouse Management
•? ?Supervise inbound (stock receiving, QC) and outbound (picking, packing, shipping)
•? ?Ensure inventory accuracy (stock opname, cycle count, adjustments)
•? ?Maintain organized warehouse layout & product categorization
•? ?Ensure proper handling of preorder stock and reserved items
•? ?Control shrinkage, damage, and stock discrepancies
3.? ?Team Leadership
•? ?Lead and manage warehouse team (admin, picker, packer, QC, inventory)
•? ?Set daily/weekly targets and monitor team productivity
•? ?Train and develop team to improve efficiency and accuracy
•? ?Manage SOPs and ensure team compliance
4.? ?Process Improvement
•? ?Evaluate current workflows and implement improvements for efficiency
•? ?Work closely with Sales Team , WMS, POS systems (e.g. iSeller integration)
•? ?Optimize fulfillment flow (especially for preorder & high-volume periods)
•? ?Ensure readiness during campaigns (sale, launches, peak season)
5.? ?Reporting & Monitoring
•? ?Track key metrics: order accuracy, dispatch time, return rate, stock accuracy
•? ?Prepare weekly & monthly operational reports
•? ?Analyze data to identify bottlenecks and improvement opportunities
Requirements
Experience
•? ?Minimum 5 years in operations / warehouse / fulfillment (preferably in fashion or e-commerce)
•? ?Experience managing teams (min. 5–10 people)
•? ?Familiar with WMS systems & inventory management
•? ?Experience handling high SKU & fast-moving items is a strong advantage
Skills
•? ?Strong leadership and team management
•? ?Detail-oriented with high accuracy mindset
•? ?Problem-solving and decision-making under pressure
•? ?Good understanding of logistics & supply chain flow
•? ?Data-driven (comfortable with reports & performance tracking)
Position : Full Time
Location : South Jakarta