Lead Project Manager - Customer Delivery (HOME, PL)

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

The Role

The Project Manager is the primary single point of contact for large-scale deployments with significant complexity, unique

requirements or that qualify as a “Special”. Responsible for planning, organizing and managing the customer's implementation to meet scope, timing and budget expectations and overall project outcomes. This role participates in and leads the completion of complex solutions to meet customer needs & is engaged according to PMO criteria and standards.

Working hours: Availability during North America business hours

Location: Remote

Benefits: annual bonus, private health care (Medicover), Multisport card/Multicafeteria, lunchpass card, life insurance (voluntary), PPK (voluntary), English & Polish classes, working abroad policy, CSBF (voluntary)

The Main

Responsibilities

• Develop, plan and manage implementation of activities for highly complex projects/programs for external/internal customers throughout their lifecycle
• Accountable for timely project completion and delivery.
• Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
• Responsible for resource

requirements/allocation.

• Coordinate and facilitate project meetings.
• Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
• Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
• Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
• Acts as project team leader & accountable for successful overall project completion
• Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures. Associated with complex projects.
• Ensure adherence to project related policies and processes
• Reiterate scope, roles/

responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues

• Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
• Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery of sold services within budgetary guidelines.
• Negotiates due dates based on resource/network availability to maintain Lumen’s profitability and to meet customer

requirements.

• Acts as customer facing single point of contact during the life of the project. Often dedicated to strategic global customers for repeat business.
• Identifies additional sales opportunities and engages Sales organization as appropriate. Performance in part, is measured based on customer surveys completed upon delivery of services.
• Understands project goals and objectives as it relates to customer’s business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.
• Acts as mentor and team leader to other teammates

What We Look For in a Candidate

Minimum

• Bachelor’s Degree and/or 5+ years of related experience
• Implementation experience with multiple of the following technologies: DWDM, Transport/Waves, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, SD WAN, Managed Enterprise Services, Meraki.
• Experience leading multiple complex projects in the technology industry
• 6+ years in project management experience

Preferred

• Project Management Professional or PRINCE2 Certification

Requisition #: 341759

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

responsibilities, and

qualifications required of employees assigned to this job. Job duties and

responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know.

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion,

benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

To review Lumen’s Privacy Notice, please visit

https://jobs.lumen.com/global/en/privacy-notice

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