Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan NIGHT SHIFT ILOILO Customer Experience (Fresh Grad) di Cooee Inc. kami kurasi dari Bossjob (kategori Kesehatan). Perhatikan lokasi kerja (Iloilo, Western Visayas, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
POSITION SNAPSHOTS
- Night Shift | Full-time
- Full Onsite (Iloilo Office)
- Fresh graduates are welcome to apply
- Up to 2 years of customer service, technical support, or helpdesk experience
- Experience with Trello, Jira, or similar Kanban tools is an advantage
Provide first-line technical helpdesk support for a US-based dental operations platform. You'll assist customers with escalated platform-related issues through phone, email, and chat, maintain accurate documentation, and contribute to knowledge base resources that improve the overall customer experience.
WHAT YOU'LL BE WORKING ON
Technical Helpdesk Support
- Handle escalated customer inquiries and platform-related issues
- Provide support via phone, email, chat, and other channels
- Manage support tickets from start to resolution
- Maintain accurate customer records and documentation
Knowledge Base Management
- Create and update knowledge base articles, user guides, and workflow documentation
- Help improve customer self-service resources
Communication & Operations
- Deliver professional, customer-focused technical support
- Collaborate with internal teams to resolve issues efficiently
- Ensure timely responses and accurate record-keeping
WHAT WE'RE LOOKING FOR
- Fresh graduates or up to 2 years of customer service, technical support, or helpdesk experience
- Experience using Trello, Jira, or similar Kanban tools is a plus
- Excellent written and verbal English communication skills
- Proficient in Microsoft Office, especially Excel and Outlook
- Strong troubleshooting, problem-solving, and customer relationship skills
- Highly organized, detail-oriented, and proactive
- Able to multitask in a fast-paced environment
- Willing to learn and work collaboratively
Join a people-first company that values meaningful connections, continuous learning, and personal growth while helping businesses thrive.
WHAT WE OFFER
- HMO on Day 1
- IT equipment provided
- Learning and development opportunities
- Weekly engagement activities
- Government-mandated benefits