Supervisor Teknisi (Samarinda)

Core Responsibilities

• Conduct daily briefings with technicians to coordinate work plans, review pending jobs, ensure repair equipment readiness, and update daily work targets in line with EMC requirements.

• Supervise technicians during customer repair services and provide support when issues arise during the repair process.

• Conduct periodic visits to Authorized Service Centers (ASC) to maintain good relationships and discuss operational challenges encountered.

• Monitor spare parts availability at both DSC and ASC to ensure readiness whenever required.

• Analyze spare parts requirements on a monthly basis.

• Track daily target achievement in accordance with EMC standards and ensure each technician meets planned productivity targets.

• Conduct regular visits to dealers to maintain strong relationships and ensure customer and dealer satisfaction with products.

• Carry out customer satisfaction surveys at dealer locations.

• Prepare and submit daily reports to Head Office (HO), including LTP, STAT, completed jobs, productivity, technician deployment, spare parts control, 24-Hour MOT, and other relevant data.

• Submit trade-in proposals or spare part substitution requests to HO when required parts are unavailable.

• Verify the completeness of documents submitted by technicians in the GCC system after work orders are closed.

• Review and validate the accuracy and completeness of trade-in program documentation prior to submission to HO.

• Issue tax invoices for customer payments related to electronic goods service activities.

• Manage spare parts sales administration.

• Ensure office operational needs are met, including cleanliness, organization, and availability of office supplies.

Competencies Required

• 4 years of experience in the same position

• Diploma / bachelor's degree of electrical engineering

• Excellent communication skills, both verbal and written

• Good networking and Negotiation skill

• Good knowledge and understanding of technical issue

• Good leadership, Responsive, Persuasive and Innovative

• Excellent Inter-personal Skills, Fast Learner, Team Developer

• Flexible and open to changes and able to manage multiple tasks in restricted timeframes

• Thriving at Microsoft office (Power point/Excel/Word), ERP

• Willing to be placed all over Indonesia

• Fully vaccinated for Covid-19

Placement: Samarinda