Customer Service

About LabEX

LabEX is one of the fastest-growing label companies in Australia and New Zealand. We operate an innovative web-to-print platform dedicated to delivering the highest quality labels to our customers as quickly as possible, and at the lowest price. We are a forward-thinking company that leverages the latest technology to ensure a seamless experience for our customers.

The Role

We are seeking a bubbly, friendly, and detail-oriented Customer Service Specialist to join our team in Jakarta. This is a multifaceted and exciting role where you will be the frontline of our business, ensuring our customers have a flawless experience.

You will manage omnichannel communications, collaborate with cross-functional teams, and use modern technology—including AI tools and our proprietary CMS—to solve problems and keep our operations running smoothly.

Important Note: The absolute most critical requirement for this role is native-level fluency in English (both written and spoken). If you do not possess exceptional English communication skills, please do not apply.

Key Responsibilities

• Provide outstanding customer support across multiple channels, including phone, email, and live online chat.

• Liaise daily with internal production staff to obtain regular updates on customer orders.

• Communicate effectively with our tech team to report and resolve any platform issues faced by customers.

• Work collaboratively with the marketing team to enhance the overall customer experience.

• Navigate and utilize our custom web-to-print CMS (comprehensive training provided).

• Leverage various AI tools and software to optimize daily workflows and customer responses.

Strict Requirements

• Exceptional English Proficiency: Flawless written and spoken English is mandatory for this role.

• Customer Service Experience: Proven prior experience in a customer-facing or support role.

• Tech-Savvy: High comfort level learning new platforms and using modern technology, including AI tools.

• Personality & Skills: A friendly, bubbly demeanor combined with a sharp attention to detail.

Desirable (But Not Essential)

• Previous experience or foundational knowledge in graphic design.

What We Offer

• Highly Competitive Salary: We are committed to paying above the market rate to secure top talent.

• Career Growth: As one of the fastest-growing companies in our sector, there will be plenty of opportunities for career advancement.

• Stable Schedule: Standard full-time role, Monday to Friday.

• Favorable Hours: Expect an early start time of around 7:00 AM or 8:00 AM Jakarta time (negotiable for the right candidate).