Job Description
Full details about the role and requirements
Yukerja Summary
The Team Leader Desk Collection (English Speaker) role at PT Alpha Solusi Center is curated from Glints (category Pendidikan). Note the work location (Laweyan) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Qualification :
- Proficient in English (both verbal and written)
- Minimum 2 years of experience as a Team Leader (non-collection) and 1 year in collection
- Minimum education: Diploma (D3) or Bachelor’s Degree (S1)
- Proficient in Microsoft Office
- Strong analytical skills in data and reporting to identify team issues
- Able to work under pressure and target-oriented
- Confident with strong communication skills
Description :
- Distribute data/assignments to team members
- Ensure the team achieves assigned targets (Repayment Rate, Repayment Case, Repayment Amount, and PTP) in accordance with client requirements
- Develop and modify collection scripts and handle objection handling strategies
- Support agents in resolving complex or escalated cases
- Conduct daily, weekly, and monthly team performance evaluations
- Prepare performance and productivity reports (daily, weekly, and monthly)
- Ensure collection activities comply with client SOPs and code of conduct (zero complaints, fraud, and harassment)
- Monitor system usage and team activities on the operational floor
- Provide coaching, mentoring, and training based on team needs
- Lead and direct the team’s daily performance to achieve company KPIs