Senior System Engineer (Managed Service Level 1 - Senior)

General Requirements

• Minimum a Diploma or Bachelor's Degree in Computer Engineering, Telecommunications, Computer Science, Information Technology, or equivalent.

• At least 5 years of professional experience in a related field.

• Proficient in Microsoft Azure, VMware, Microsoft Intune, and Microsoft 365 Suite.

• Solid understanding of Cloud technologies and IT systems architecture.

• Fluent in English (spoken and written) at a minimum of EU C1 level.

• Preferred experience in a supervisory or coordinator role in IT Systems/Networks/Database Administration or a similar domain.

Main Responsibilities

• Monitor systems and respond proactively to incidents and alerts.

• Analyze and resolve incidents within agreed SLA timelines.

• Collaborate with engineering teams to troubleshoot and address issues raised via monitoring tools.

• Schedule and execute manual patch deployments as listed in internal documentation.

• Act as the first responder for license renewals and escalate as per procedure.

• Provide technical support for systems and infrastructure, serving both internal stakeholders and external clients.

Profile

• Holds an IT-related diploma/degree or has equivalent experience.

• Demonstrates strong operational knowledge of IT systems and infrastructure.

• Able to work both independently and in a collaborative team environment.

• Well-organized, capable of multitasking, managing priorities, and delivering on deadlines.

• Excellent communication and interpersonal skills.

• Flexible and adaptable to changing schedules (including potential shift work) and evolving technical responsibilities.

• Proficiency in English is essential; knowledge of French is a plus.

Technical Skills

• Solid foundation in IT Systems Engineering.

• Strong experience with:

  • Operating Systems: Windows (required), Linux (a plus)

  • Virtualization: VMware

  • Cloud Platforms: Microsoft Azure, general cloud concepts

  • Device and Endpoint Management: Microsoft Intune

  • Productivity Tools: Microsoft 365 Suite

  • Networking fundamentals

• Scripting skills in PowerShell and/or Python are a strong advantage.