Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service Representative-Retail di Metacom Careers kami kurasi dari Bossjob (kategori Logistik & Supply Chain). Perhatikan lokasi kerja (Manila, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Retail Account provides high-quality customer support by assisting customers with inquiries, orders, payments, returns, and product information.
The role focuses on delivering a positive shopping experience, resolving customer concerns efficiently, and ensuring customer satisfaction while adhering to company policies and service standards.
Responsibilities
-Respond to customer inquiries via phone, email, chat, or other communication channels.
-Assist customers with product information, order placement, order tracking, and account-related inquiries.
-Process orders, returns, refunds, exchanges, and cancellations accurately and efficiently.
-Resolve customer complaints and service issues while maintaining a professional and customer-focused approach.
-Provide information on promotions, pricing, warranties, store policies, and loyalty programs.
-Handle billing and payment inquiries and assist with transaction-related concerns.
-Maintain accurate customer records and document all interactions in the CRM system.
-Coordinate with internal departments, including logistics and fulfillment teams, to ensure -timely order processing and delivery.
-Identify opportunities to upsell or recommend complementary products and services based on customer needs.
-Meet or exceed key performance indicators (KPIs), including customer satisfaction (CSAT), first-contact resolution (FCR), quality assurance, productivity, and adherence to service level agreements (SLAs).
-Ensure compliance with company policies, security procedures, and data privacy regulations during all customer interactions.
Job Requirements
-At least 18 years old & above
-Currently residing within Metro Manila
-Willing to work onsite
-Willing to work in a shifting schedule