Passenger Services - CGK

Responsibilities:

• Deliver specialized care and support to passengers requiring additional assistance, including individuals with disabilities, elderly travelers, and unaccompanied minors.

• Provide excellent service at check-in counters, boarding gates, and lost-and-found areas to ensure smooth and efficient passenger handling.

• Assist passengers with check-in procedures, ticket verification, baggage processing, and travel documentation while addressing inquiries and resolving issues promptly.

• Coordinate boarding activities, including passenger announcements, document checks, and gate management to ensure on-time departures and compliance with airline procedures.

• Handle lost and found cases by receiving, documenting, tracking, and facilitating the recovery of misplaced baggage and personal items while maintaining accurate records.

• Maintain comprehensive knowledge of airline policies, procedures, and safety regulations to provide accurate information, ensure compliance, and instill confidence in passengers.

Qualifications:

• Minimum high school graduate (SMA / SMK / equivalent)

• Proficient in foreign languages such as English, Mandarin, Korean, Japanese, French, German, Arabic, etc.

• Well-groomed, professional, and presentable

• Relevant experience in Hospitality would be advantageous

• Physically and mentally fit, supported by a valid medical certificate

• Willing to work in a shifting system at Soekarno-Hatta International Airport

Applicants must be able to attend offline interview at our Cengkareng Head Office.