Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Technical Support Representative di Metacom Careers kami kurasi dari Bossjob (kategori Teknologi & IT). Perhatikan lokasi kerja (Pasig, National Capital Region, Philippines) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Description
- Provide technical assistance and support for incoming queries and issues related to software and hardware.
- Diagnose and resolve technical hardware and software issues.
- Respond to customer inquiries with a positive and professional attitude.
- Document issues and resolutions in the support database.
- Collaborate with other team members to improve customer service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 1-3 years in a technical support or customer service role.
- Skills and Competencies: Strong customer service and communication skills, proficiency in troubleshooting hardware and software issues.
- Responsibilities and Duties: Ability to work in a fast-paced environment, handle multiple tasks effectively.
- Qualities and Traits: Problem-solving mindset, patience, and empathetic approach towards customers.