Job Description
Full details about the role and requirements
Yukerja Summary
The Service Desk role at Metacom Careers is curated from Bossjob (category Teknologi & IT). Note the work location (Taguig, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Description
- Provide first-line support to users for various software applications and systems.
- Diagnose and resolve technical issues related to hardware and software.
- Manage and track support tickets to ensure timely resolution and customer satisfaction.
- Collaborate with IT teams to implement new systems and improve existing services.
- Create and maintain documentation for technical support procedures and knowledge base.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science or related field
- Experience Level: 3-5 years of experience in a service desk or technical support role
- Skills and Competencies: Proficient in Salesforce CRM, Oracle APEX, and ERP Systems
- Skills and Competencies: Experience with Reports Builder and Adobe Suite
- Qualities and Traits: Strong troubleshooting and problem-solving skills
- Qualities and Traits: Excellent communication and interpersonal skills