Job Description
Full details about the role and requirements
Yukerja Summary
The Ride-Hailing Account Customer Service Representative- BRIDGETOWNE SITE role at STACKph is curated from Bossjob (category Teknologi & IT). Note the work location (Quezon City, National Capital Region, Philippines) before applying. Yukerja.com is not the employer — applications are handled on the official source site.
Join our team as a Customer Service Representative for a leading Ride-Hailing Account. In this role, you will provide exceptional customer support to riders and drivers by handling inquiries, resolving trip-related concerns, processing account requests, and ensuring a smooth customer experience through professional and timely assistance.
- Handle inbound customer inquiries via phone, chat, or email.
- Assist riders and drivers with trip concerns, account issues, payment inquiries, and app-related support.
- Resolve customer complaints efficiently while maintaining a high level of customer satisfaction.
- Accurately document customer interactions and update account records.
- Follow company policies, quality standards, and security procedures.
- Meet performance metrics for productivity, quality, and customer satisfaction.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- High School Graduate.
- At least 12 months of BPO experience.
- Excellent English communication and customer service skills.
- Basic computer navigation and multitasking abilities.
- Willing to work onsite in Bridgetowne, Quezon City.
- Amenable to shifting schedules, weekends, and holidays.
- Competitive salary package of ?25,000–?28,000
- Paid training
- HMO and health insurance benefits
- Government-mandated benefits
- Performance-based incentives
- Career advancement opportunities
- Supportive and collaborative work environment
- Employee engagement activities and recognition programs