Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Customer Service (Dental) di Satu Dental kami kurasi dari Glints (kategori Kesehatan). Perhatikan lokasi kerja (Penjaringan) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
Responsibilities:
- Handle customer inquiries via phone, email, and chat, providing accurate and professional responses.
- Assist patients in scheduling appointments and providing information about dental treatments.
- Manage patient records and ensure smooth communication between customers and the dental team.
- Address and resolve customer concerns with a friendly and solution-oriented approach.
- Follow up with patients to ensure satisfaction and build long-term relationships.
- Coordinate with internal teams (dentists, clinic staff, and finance) to improve service efficiency.
- Maintain a high standard of customer service and uphold the company’s brand reputation.
Qualifications:
- Minimum 1 year of experience in customer service, preferably in the healthcare or dental industry.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Proficient in Microsoft Office and customer service software.
- A patient, empathetic, and customer-focused attitude.
- Knowledge of dental services and terminology is a plus.
- Able and willing to work under a shift-based system.
Placement : Head Office (Pluit, Jakarta Utara)