Network Administrator

Tier-2 Network Administrator

Responsibilities

• Install, configure, troubleshoot, and maintain wide array of network related services such as physical & hardware layer, web/mail/DNS/database services, routing/switching/load balancing/firewall devices.
• Provide guidance and support to Tier 1 engineer team in overseeing trouble ticket queues and resolve escalated issues while maintaining SLA.
• Create and maintain necessary tools to monitor our network and ensure 100% network uptime and delivery.
• Develop and maintain clear and concise documentation of cases, issues, and resolutions for future reference and continuous improvement.
• Meet with customers to discuss issues, handle support requests, and maintain positive relationships through effective communication.
• Collaborate with the sales team to understand customer requirements, ensuring project delivery aligns with customer expectations.

Requirements

• Diploma / Bachelor's degree in Computer Science, Informatics, or related fields.
• At least 3 years of experience as Network Administrator or similar role.
• Strong knowledge of network protocols and troubleshooting.
• Familiarity with network devices (routers, switches) and monitoring tools. 
• Experienced with network virtualization, security (firewall, VPNs, etc), operating systems (Linux & Windows server).
• Experience in network appliances and devices (Cisco ASA, Cisco Catalyst, Force10 Switches, KEMP Load Balancer, Coyotepoint load balancer, etc).
• Sonicwall/Watchguard/Juniper/Fortinet appliances is a big plus.
• Certified in CCNA or JNCIA is a plus.
• Excellent interpersonal and English communication skills, with the ability to mentor junior staff. 
• Able to to work in shifts (24/7 operation) within hybrid arrangement in Surabaya.