Job Description
Full details about the role and requirements
Yukerja Summary
The HR Time and Attendance Analyst role at Prestige Employee Administrators is curated from Himalayas (category Sumber Daya Manusia). This role is marked as remote — check timezone and location requirements on the official listing. Yukerja.com is not the employer — applications are handled on the official source site.
PrestigePEO is seeking a client-focused, HR Time & AttendanceAnalyst to join our growing team. In this role, you will provide front-line support to clients and internal stakeholders regarding timekeeping platforms.
You will act as a trusted partner to clients, resolving system issues, assisting with configurations, answering questions, and ensuring the optimal use of timekeeping systems. You will also collaborate closely with internal teams to drive solutions and enhance the client experience. Key Responsibilities:
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Client Support & Troubleshooting
- Serve as a primary point of contact for client inquiries related to timekeeping platforms, including Kronos, TimeCo, and PTO in PrismHR.
- Troubleshoot and resolve technical or usage issues through phone, email, or screen sharing.
- Guide clients through system navigation, functionality questions, and problem resolution in real-time.
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System Configuration & Administration
- Assist with system configuration based on client requirements, including setting up pay rules, schedules, and PTO accruals.
- Support onboarding of new clients and system users within timekeeping platforms.
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Reporting & Feedback
- Track, log, and report on client interactions, open issues, and resolutions using internal systems.
- Identify patterns or recurring issues and suggest improvements to workflows or training materials.
- 1–3 years of experience with timekeeping, HRIS, or payroll systems.
- Experience working with a time and labor management system
- Prior experience in a client-facing role, with a strong focus on customer service and communication.
- Working knowledge of timekeeping/payroll concepts (PTO accruals, overtime rules, punches, etc.) is a plus.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Comfortable managing a high volume of inquiries while maintaining attention to detail and follow-through.
- Strong troubleshooting and problem-solving skills; persistent in finding root causes and driving resolution.
- Self-motivated with the ability to work independently and as part of a cross-functional team.
- Capable of leading virtual trainings or client walkthroughs via Zoom or Teams.
Originally posted on Himalayas