Front Office Supervisor

Front Office Supervisor – NARA

About the Role

At NARA Spa & Recovery, the Front Office is the heart of every guest experience.

As our Front Office Supervisor, you will lead the daily Front Office operations, ensuring every guest receives a warm welcome, seamless service and an exceptional wellness experience from the moment they arrive until they leave.

You will supervise the Front Office team, coordinate closely with the whole Team while ensuring all daily operations run efficiently and reflect our premium hospitality standards.

This role combines leadership, operational excellence and genuine guest care.

Your Responsibilities

Front Office Operations

• Supervise the daily Front Office operations.

• Ensure smooth check-in, check-out and booking procedures.

• Monitor daily appointments, therapist schedules and room availability.

• Ensure Front Office SOPs and service standards are consistently followed.

• Maintain accurate bookings, guest records and daily reports.

• Support daily opening and closing procedures.

Guest Experience

• Welcome every guest with professionalism, warmth and genuine hospitality.

• Ensure guests enjoy a seamless experience throughout their visit.

• Handle guest inquiries, requests and complaints professionally.

• Resolve operational challenges quickly and efficiently.

• Support VIP guests and special occasions.

• Monitor guest satisfaction and encourage guest feedback and online reviews.

Team Leadership

• Lead and support the Front Office team during daily operations.

• Assist with onboarding and training new team members.

• Coach the team to maintain excellent hospitality standards.

• Ensure professional presentation and service quality at all times.

• Foster a positive, supportive and solution-oriented team culture.

Coordination & Communication

• Coordinate closely with Therapists, Recovery and Management.

• Ensure treatment rooms, recovery facilities and appointments are prepared and organised.

• Communicate guest preferences and special requests to the operational team.

• Escalate operational issues proactively when required.

• Ensure clear communication across all departments.

Sales & Memberships

• Support guests in choosing treatments, recovery experiences and wellness programs.

• Promote memberships, packages and retail products naturally and professionally.

• Maximise booking opportunities while always prioritising the guest experience.

• Ensure guests are informed about all services available at NARA Spa & Recovery.

Quality & Brand Standards

• Ensure every interaction reflects the NARA hospitality philosophy.

• Maintain the highest standards of professionalism, cleanliness and presentation.

• Monitor service quality and identify opportunities for continuous improvement.

• Support Management in achieving operational and guest satisfaction goals.

What We Are Looking For

• Previous experience as a Front Office Supervisor, Reception Supervisor or similar hospitality role.

• Experience in a Spa, Wellness Centre, Luxury Hotel or Premium Hospitality environment is highly preferred.

• Excellent English communication skills (additional languages are an advantage).

• An extrovertive personality

• Strong leadership and organisational skills.

• Excellent problem-solving and multitasking abilities.

• High attention to detail.

• Confident using booking systems, WhatsApp and digital communication tools.

• Positive, proactive and guest-focused personality.

• Passion for wellness, hospitality and delivering exceptional service.

• Sales awareness with confidence in promoting treatments, memberships and wellness experiences.

What We Offer

We believe exceptional wellness experiences begin with exceptional people.

We offer:

• Competitive compensation package

• BPJS Coverage

• Staff discounts across our wellness services

• Career growth opportunities within a fast-growing wellness company

• Supportive leadership and transparent communication

• A beautiful workplace in Bingin, Bali

• The opportunity to help shape one of Bali’s leading wellness destinations

About Us

At NARA Spa & Recovery, we believe wellness is more than treatments—it’s about creating meaningful experiences.

By combining exceptional hospitality, premium therapies and genuine human connection, we strive to set a new standard for modern wellness in Bali.

Every guest matters.
Every detail matters.
Every experience matters.

If you’re passionate about leadership, hospitality and creating unforgettable wellness experiences, we’d love to hear from you.