Operation cum Customer service Executive (Export)

Job Summary

The Operations & Customer Service Executive (Export) is responsible for managing end-to-end export order processing, coordinating shipment arrangements, and ensuring smooth communication with customers, suppliers, and logistics partners. This role plays a key part in ensuring timely delivery, accurate documentation, and high levels of customer satisfaction for international trade operations.

Key Responsibilities

1. Export Operations Management

• Handle end-to-end export order processing from sales confirmation to shipment delivery.

• Prepare and manage export documentation such as Sales Orders, Invoices, Packing Lists, Bill of Lading instructions, and Certificate of Origin (if required).

• Coordinate with warehouse, freight forwarders, and shipping lines to ensure timely shipment arrangement.

• Monitor shipment schedules and proactively resolve delays or issues.

• Ensure compliance with export regulations and company procedures.

2. Customer Service & Communication

• Act as the main point of contact for overseas customers regarding order status, shipment updates, and documentation.

• Respond to customer inquiries in a timely and professional manner.

• Handle complaints or issues and provide effective solutions to maintain customer satisfaction.

• Maintain strong relationships with customers to support long-term business partnerships.

3. Coordination & Internal Support

• Work closely with sales, finance, and teams to ensure smooth order execution.

• Liaise with suppliers and freight forwarders for pricing, scheduling, and shipment tracking.

• Support sales team with order updates and customer requirements.

4. Documentation & System Management

• Maintain accurate records of all export transactions.

• Update systems with order status and shipment details.

• Ensure proper filing of shipping and customer documents for audit and compliance purposes.

Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, or related field.

• 1–3 years experience in export operations, logistics, or customer service (international trade preferred).

• Knowledge of export documentation and Incoterms (FOB, CIF, CFR).

• Strong communication skills in English; additional languages are an advantage.

• Good attention to detail and ability to manage multiple tasks under tight deadlines.

• Proficient in Microsoft Office (Excel, Word, Outlook); LC experience is a plus.