Deskripsi Pekerjaan
Informasi lengkap tentang posisi dan persyaratan
Ringkasan Yukerja
Lowongan Guest Service Officer di ShiShi Nightclub & Izakaya Lounge kami kurasi dari JobStreet (kategori Teknologi & IT). Perhatikan lokasi kerja (Badung, Bali) sebelum melamar. Yukerja.com bukan pemberi kerja — lamaran diproses di situs sumber resmi.
About the role
We are seeking a Guest Service Officer to join the team at Shishi Izakaya Lounge & Nightclub Bali, located in Badung. This is a full-time position where you will be the first point of contact for our guests, ensuring they receive exceptional service and hospitality from the moment they arrive. As a Guest Service Officer, you will play a crucial role in creating memorable experiences, managing guest interactions, and maintaining the highest standards of customer care. This position is essential to our operations and directly contributes to the overall success and reputation of our establishment.
Key responsibilities
Greet guests upon arrival with warmth and professionalism, providing a welcoming atmosphere
Check guests in and out efficiently, managing reservations and guest information accurately
Answer guest enquiries regarding facilities, services, dining options, and local attractions
Process guest requests and complaints promptly, resolving issues with professionalism and discretion
Maintain accurate records of guest preferences and special requests for personalised service
Coordinate with other departments including food and beverage, entertainment, and management to ensure seamless guest experiences
Monitor guest satisfaction and provide feedback to management on service improvements
Perform administrative duties including answering phones, managing correspondence, and updating guest databases
Maintain a clean, organised and professional appearance at all times
Assist with event coordination and guest services during busy periods and special occasions
What we're looking for
High school diploma or equivalent qualification
Proven experience in guest services, front office, or hospitality customer service roles
Excellent communication skills in English; proficiency in additional languages is advantageous
Strong interpersonal abilities with a genuine passion for delivering outstanding customer service
Professional appearance and demeanor with a positive and friendly attitude
Ability to multitask and remain calm under pressure in a fast-paced environment
Proficiency with computer systems and hotel management software
Flexible approach to working hours, including evenings, weekends, and holidays as required
Ability to work effectively as part of a team whilst also taking independent initiative
Problem-solving skills with the ability to handle guest concerns diplomatically and professionally
Knowledge of Balinese culture and local attractions is preferred
What we offer
At Shishi Izakaya Lounge & Nightclub Bali, we are committed to creating a supportive and dynamic work environment. We offer competitive remuneration packages commensurate with experience, opportunities for professional development and career progression within the hospitality sector, a vibrant workplace culture where your contributions are valued and recognised, staff discounts on food and beverages, and a collaborative team atmosphere. We believe in investing in our employees and providing them with the tools and support necessary to excel in their roles. Join us and become part of a team dedicated to delivering exceptional hospitality experiences.
About us
Shishi Izakaya Lounge & Nightclub Bali is a premier hospitality destination in Badung, Bali, offering guests an authentic Japanese dining experience combined with vibrant lounge and nightclub entertainment. We pride ourselves on delivering exceptional service, high-quality cuisine, and an electric atmosphere that draws both locals and tourists. Our mission is to create unforgettable moments through outstanding hospitality, cultural authenticity, and attention to detail. We are passionate about our craft and are committed to maintaining the highest standards of service excellence whilst fostering a positive and inclusive workplace for our team members.
Apply now
If you are an enthusiastic and customer-focused professional ready to make a positive impact in a dynamic hospitality environment, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for our team at Shishi Izakaya Lounge & Nightclub Bali.