Billing and Collection Support Specialist

Key Responsibilities:

1. Conduct 50–55 follow-up calls per day to clients regarding outstanding balances and payment reminders.
2. Assist new clients with information and guidance on the available payment channels, if needed.
3. Ensure all calls, updates, and client responses are properly documented in the system or tracking sheet on the same day.
4. Monitor aging of accounts and prioritize follow-ups based on due dates and company guidelines.
5. Forward all clients with reconciliation needs or payment concerns to the assigned ARs/ARO for proper handling.
6. Follow up on clients who have promised to pay but have not settled their account (weekly basis).
7. Maintain professionalism and observe proper call etiquette at all times.
8. Prepare daily and weekly summary reports of follow-up activities and collection status.
9. Daily report is required by the end of every shift.
10. Perform any other work-related duties or responsibilities that may be assigned by management

Qualifications:

1. At least 1 years of experience in Accounts Receivable, Collections, or Customer Service (preferred).
2. Strong communication skills (verbal).
3. Ability to handle high-volume calls professionally and efficiently.
4. Good attention to detail and strong documentation skills.
5. Proficient in MS Office applications (Excel, Word).
6. Ability to work under pressure and meet daily call targets.